FAQs - Frequently Asked Questions

What is Cellular Prime?

Cellular Prime is a brand offering high-quality nutraceuticals developed by Eskag Pharma Pvt. Ltd. using advanced liposomal technology. The products are designed to enhance nutrient absorption and support overall wellness.

What is liposomal technology?

Liposomal technology involves encapsulating nutrients inside tiny lipid (fat) particles, called liposomes, which protect the nutrients and improve their absorption in the body. This method ensures that more of the nutrient reaches the cells where it is needed.

How is liposomal absorption better than traditional supplements?

Liposomal absorption is more efficient than traditional supplements because liposomes protect the nutrients from being broken down in the digestive system. This improves bioavailability, meaning more nutrients are delivered to the bloodstream and cells.

How do liposomes deliver nutrients “to your cells”?

Liposomes mimic cell membranes, allowing them to fuse with the cell membrane and deliver the encapsulated nutrients directly into the cell. This process enhances nutrient delivery and absorption.

Who manufactures Cellular Prime products?

Cellular Prime products are manufactured by Eskag Pharma Private Limited, a trusted name in the nutraceutical industry. The company follows stringent quality control measures and uses advanced technology to produce its products.

Are your products quality tested?

Yes, all Cellular Prime products undergo rigorous quality testing to ensure they meet high standards. These tests verify the potency, purity, and safety of the products before they reach consumers.

Are your facilities GMP certified?

Yes, Cellular Prime's manufacturing facilities are WHO-GMP (Good Manufacturing Practices) certified. This certification ensures that products are produced in a controlled, safe environment, maintaining consistency and quality.

What makes Cellular Prime "pharmaceutical-grade”?

Cellular Prime products are considered pharmaceutical-grade because they are manufactured under strict quality controls in WHO-GMP-certified facilities, ensuring they meet high standards of purity, potency, and safety.

What wellness benefits are Cellular Prime products designed to support?

Cellular Prime products are designed to support various aspects of wellness, including immune function, energy levels, skin health, and overall vitality. The liposomal delivery system ensures that nutrients are more efficiently absorbed for maximum benefit.

How do I choose the right product for me?

To choose the right product, consider your specific health needs and goals, such as boosting immunity, improving skin health, or increasing energy. You can consult the product descriptions on the Cellular Prime website or speak with a healthcare professional for personalised advice.

FAQs

Tracking & Shipping

Where do you ship?

We ship only within India to locations that are covered by our delivery partner, Delhivery. Please check if your PIN code is eligible for delivery before placing an order.

How long will delivery take?

Delivery typically takes 5-8 business days from the date of order confirmation, excluding Sundays and public holidays. The estimated delivery time is mentioned at the time of order placement.

How much is the shipping charge?

We offer free Pan-India delivery for acceptable Delhivery pin codes. Pincodes that are not present in the Delhivery-accessible pincodes will incur shipping charges.

How can I track my order?

Once dispatched, you will receive a tracking number via email and on WhatsApp. You can track it directly on the Delhivery website.

When will my order be shipped?

Most orders are dispatched within 2 business days from order confirmation, excluding Sundays and public holidays. You will receive an email once your order has been shipped.

What if my order is delayed?

If your order is delayed, our customer support team will notify you with updates and alternative solutions. You can reach out to us if there are further delays after notification.

FAQs

Returns & Refund

What is your return policy?

We accept returns only for damaged, defective, or incorrect products. Returns must be requested within 48 hours of receipt.

Can I return an opened product?

No, opened products cannot be returned unless they are damaged or defective. Returns are only allowed for unopened items in their original condition. As a nutraceutical product, opened packets will compromise its potency and shelf life.

What should I do if I receive a damaged/incorrect item?

If you receive a damaged or incorrect item, contact customer support at info@cellularprime.in within 48 hours with photos. We will arrange for a return or replacement.

When will I receive my refund?

Refunds will be processed within 7 working days after receiving and verifying the returned product. The refund will be issued to the original payment method.

FAQs

Payment

What payment methods do you accept?

We accept payments through credit/debit cards, net banking, UPI, and Cash on Delivery (COD).

Is online payment secure?

Yes, we use Razorpay, a secure payment gateway that complies with PCI-DSS standards, ensuring your payment data is protected. All transactions are encrypted for your safety.

Why did my payment fail but money got deducted?

If your payment fails but money is deducted, please contact our support team at info@cellularprime.in. We will investigate and assist you in processing a refund or resolving the issue.

Can I get an invoice/GST invoice?

Yes, you will receive an invoice for your purchase, including GST details, once your order is confirmed. The invoice will be sent to your registered email address.

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